Refund Policy

01.The short version

You are never charged for a lookup that fails validation. If a record we did deliver turns out to be materially wrong, report it and we put the credit back. If you bought credits and have not used them, you can ask for a refund within 14 days.

The rest of this page is the detail behind those three sentences.

02.How billing works, so refunds make sense

LeadScraper is pay-as-you-go. There is no subscription, no seat licence and no platform fee, so there is nothing to cancel and no recurring charge to stop. Credits cost $0.08 each and are consumed one per delivered record.

• A scraped business with a validated phone number costs one credit.
• An enriched contact — name, title, work email, LinkedIn profile, decision-maker flag — costs one credit.
• A lookup that returns nothing, or that fails validation, costs nothing. It is not delivered and not billed, so there is no refund to request.
• New accounts receive 100 free credits. These are promotional, carry no cash value and are not refundable.

03.Inaccurate records: credit-back

Business contact data is inherently probabilistic. Companies close, rebrand, change numbers and change owners, and any vendor promising perfect accuracy is not being straight with you. Our answer is to make it cheap for you when we get one wrong.

If a delivered record is materially inaccurate, report it from inside the application and we return the credit to your balance. "Materially inaccurate" means the record fails at its purpose, for example:

• The phone number is disconnected, unassigned, or belongs to an unrelated business.
• The delivered email address hard-bounces.
• The named contact does not work at that company.
• The business no longer exists.
• The record is a duplicate of another record billed in the same project.

04.What credit-back does not cover

To be clear about the edges, so nobody is surprised:

• A correct record that simply did not answer the phone, or did not reply to your email. Accuracy is what we sell; interest is not something we can promise.
• A record that was accurate when delivered and changed afterwards. Re-run the search to refresh it.
• A contact who is a poor fit for your product. Targeting is set by the service, state and city you choose.
• Records reported long after delivery, where we can no longer reasonably verify the state of the data at the time. Report issues within 30 days of delivery.

05.Unused credits: 14-day refund window

If you buy credits and change your mind, email us within 14 days of the purchase and we will refund the unused balance from that purchase to the original payment method. Credits you have already spent are not refundable, since the records have been delivered.

Refunds are issued pro rata against the purchase price you actually paid, including any volume rate agreed for orders above the published tiers.

06.How to request a refund or credit-back

Two routes, depending on what you need.

• Inaccurate records — report them in the application, on the record itself. That gives us the specific row and the fastest turnaround, usually the same business day.
• Unused credits, billing errors and anything else — email support@leadfinder.com from the address on the account. Include the invoice or receipt number and a sentence on what you would like us to do.
• We reply to every request within one business day.

07.Processing times

Credit-backs are applied to your balance immediately once the report is reviewed. Cash refunds are submitted to our payment processor within five business days of approval, after which your bank or card issuer typically takes a further 5–10 business days to show the money. That second delay is outside our control.

Refunds are returned to the original payment method. We cannot redirect a refund to a different card or account.

08.Duplicate and accidental charges

If you were charged twice for the same purchase, or charged after you intended to stop, tell us and we will refund it in full. There is no 14-day limit on genuine billing errors and no argument required — a duplicate charge is our mistake to fix.

09.Chargebacks

Please contact us before opening a dispute with your bank. A chargeback freezes the account while the case runs, which usually takes weeks and blocks the very access you were trying to get value from. Almost every dispute we have seen would have been resolved faster by email.

We reserve the right to suspend accounts with an unresolved chargeback until it is settled.

10.Volume and custom agreements

Orders above 2,000 credits are quoted individually and may be governed by a separate written agreement. Where that agreement's refund terms conflict with this page, the signed agreement wins.

11.Abuse of this policy

This policy is written to be generous because we would rather absorb the cost of a bad record than argue about it. In return we expect it to be used in good faith. Systematic reporting of accurate records as inaccurate, or repeated bulk purchase-and-refund cycles, may result in credit-back privileges being withdrawn or the account being closed.

12.Statutory rights

Nothing in this policy limits any rights you have under the consumer or commercial law that applies to you, including any statutory right of withdrawal. Where local law gives you more than this page does, local law applies.

TODO(launch): have counsel confirm this policy against the consumer-protection regimes in the markets you sell into — the EU right of withdrawal for digital goods in particular interacts with the moment credits are consumed.

13.Changes to this policy

We will update this page when our terms change and revise the "last updated" date. Changes are not retroactive: the policy in force on the date of your purchase is the one that governs it.

14.Contact

Refund and billing questions: support@leadfinder.com. Postal address: 2261 Market Street, San Francisco, CA 94114, US.